Ok, I'm coming out of semi-retirement (Roger Clemens...I'm looking in your direction...) to take a jab at a situation that cannot be allowed to continue:
We must save the world from shitty Tim Horton's locations.
The worst Tim Horton's location in Toronto has got to be the one at Wellington & Scott (near BCE Place and the former Hummingbird Centre/former O'Keefe Centre/now Sony Centre for the Performing Arts).
The service was so slow, so bad, that I boycotted it a couple of times. I found a new location up at King & Victoria that was way faster...too fast, as it turns out, 'cause they tend to screw up your order. Almost as annoying: their practice of asking for your order while you're still the 5th or 6th person in line, requiring you to shout it out to the "helper" behind the counter, 5 minutes before you reach the cashier. Sure, your coffee is probably waiting for you by the time you pay, but that's just it - it's been waiting ...and waiting...and waiting for you. Hope you take your coffee "double-lukewarm".
What does this have to do with the Wellington location? Well, judging by the staff overlap, they're owned by the same franchisee.
Who evaluates these people? I mean, does Head Office come by and see if they're representing the T.H. brand properly? Or do they keep quiet so long as the place makes money?
Well, guess what: this place ain't getting my money no more. And judging by the word of mouth circulating amongst my co-workers, there's lots of other people's money they ain't getting no more, either! (I actually rarely go to Tim Horton's anymore anyway - my disgust has prompted me to find all sorts of alternatives in the neighbourhood for my morning muffin/sandwich)
Apparently, there's a location near Church and Front - if I'm willing to go a little out of my way. It's can't be any worse than the Wellington location.