Friday, September 21, 2007

The Worst Tim Horton's in Toronto

Ok, I'm coming out of semi-retirement (Roger Clemens...I'm looking in your direction...) to take a jab at a situation that cannot be allowed to continue:

We must save the world from shitty Tim Horton's locations.

The worst Tim Horton's location in Toronto has got to be the one at Wellington & Scott (near BCE Place and the former Hummingbird Centre/former O'Keefe Centre/now Sony Centre for the Performing Arts).


The service was so slow, so bad, that I boycotted it a couple of times. I found a new location up at King & Victoria that was way faster...too fast, as it turns out, 'cause they tend to screw up your order. Almost as annoying: their practice of asking for your order while you're still the 5th or 6th person in line, requiring you to shout it out to the "helper" behind the counter, 5 minutes before you reach the cashier. Sure, your coffee is probably waiting for you by the time you pay, but that's just it - it's been waiting ...and waiting...and waiting for you. Hope you take your coffee "double-lukewarm".

What does this have to do with the Wellington location? Well, judging by the staff overlap, they're owned by the same franchisee.

Who evaluates these people? I mean, does Head Office come by and see if they're representing the T.H. brand properly? Or do they keep quiet so long as the place makes money?

Well, guess what: this place ain't getting my money no more. And judging by the word of mouth circulating amongst my co-workers, there's lots of other people's money they ain't getting no more, either! (I actually rarely go to Tim Horton's anymore anyway - my disgust has prompted me to find all sorts of alternatives in the neighbourhood for my morning muffin/sandwich)

Apparently, there's a location near Church and Front - if I'm willing to go a little out of my way. It's can't be any worse than the Wellington location.

...Can it?


Jenna said...


I once had such deplorable service at the Bloor/Yonge TH that I called their customer service line. They apologized and I thought that was the end of it.

Then a few weeks later someone detonated a bomb in the men's bathroom.

Not sure if the two are related...

Maybe you should start a website where people can add descriptions of their experiences at various locations? Sort of like the Toronto Bike Lane blog:

I'm sure there are a lot of people in Canada and the northern states who have complaints like yours.

WORST TIM HORTENS: Halifax International Airport.

Michelle Sullivan said...

My beef is with Canadian Tire, personally ...

Welcome back .. but where did you go?

You know patience isn't one of my virtues. Hope to read you again soon.